Mental Health Resources

Mental Health Resources in Times of Crisis


The information on this page is provided by Partners Behavioral Health Management.

What is a behavioral health crisis?

A behavioral health crisis occurs when you are unable to cope with a range of emotions, impulses, and behaviors. Some examples of a behavioral health crisis include:

  • Thinking or talking about harming yourself or others
  • Intense feelings of hopelessness, helplessness, or sadness
  • Seeing or hearing things other people do not see or hear
  • A sharp increase or decrease in alcohol or substance use
  • Experiencing withdrawal symptoms
  • Believing people are out to get or harm you
  • Feelings of panic or intense anxiety that isolate or disable you

What should you do during a behavioral health crisis?

Call 1-888-325-HOPE (4673) – Partners Access to Care Call Center. Clinicians are available anytime, every day. Staff will help you figure out the right service to get started on the path to recovery. They will connect you by scheduling an appointment, directing you to a place nearby, or sending a crisis professional out to meet you.

Types of Services

Many services are available to help you in a crisis. Some are for specific disabilities or conditions, and some are for certain age groups. Our goal is to provide treatment in the least restrictive setting possible – instead of the hospital or emergency room. Partners works to have the right services available, close to you, so you can have the support of family and friends while you work on healing and feeling better.

Local Clinic/Behavioral Health Urgent Care

available for all ages

A Local Clinic/Behavioral Health Urgent Care Center is a place where you may go to see a behavioral health professional. You do not need an appointment. You should bring a list of all current medications and any proof of insurance. An assessment is available to anyone in crisis, regardless of your ability to pay.

Treatment may include:

  • An assessment and diagnosis of mental illness, substance use disorder, or intellectual and developmental disabilities
  • A meeting with one or more licensed professionals
  • Treatment planning focused to your needs and including a crisis plan to help with any future crises
  • Referral and linkage to services matching your needs and respecting your preferences
  • Medication management
  • Counseling and brief therapy

The staff makes every effort to connect you to the most affordable care for you and your situation. If Medicade does not cover your health care, a co-pay or sliding fee scale may apply to other services.

Mobile Crisis Team

available 24/7/365 for all ages

The Mobile Crisis Team comes to your location to help in response to a crisis. Mobile Crisis is available 24 hours a day, seven days a week.

Staff will come to a safe meeting location either where you are, or as close as possible to your chosen location. Law enforcement may come with the team for everyone’s safety. Services should start within two hours of your request.

Once the team member arrives, they will:

  • Evaluate the situation
  • Provide immediate services for the individual or family
  • Develop a crisis plan
  • Arrange for ongoing services

Facility Based Crisis Center

for adults

A Facility Based Crisis location is also know as a Crisis Recovery Center. It is not a hospital, but a safe place for treatment. Adults stay while working through a crisis, or to safely detoxify from alcohol or addictive drugs. The average stay is three to ten days.

During this time you:

  • Attend group, individual, and sometimes family therapy to help work through the crisis
  • Possibly start medications that can help reduce symptoms
  • Are linked to a provider for services after discharge

Rapid Response Beds

for children and teens in crisis

Rapid Response Beds are an option for children and teens in a crisis. This short-term, out-of-home placement allows a cooling-off period for all involved. Providers operate the beds in both therapeutic, family based settings and in small group homes. Children/teens reside in a structured, caring environment.

If children/teens are currently receiving behavioral health services, they continue while in the Rapid Response placement. If the children/teens are not in services, they are linked to services as soon as possible.

A Child and Family Team Meeting occurs before the child leaves Rapid Response placement to connect the child and family to appropriate community services.

Crisis Services

for persons with Intellectual and/or Developmental Disabilities

Additional option are available for individuals with an intellectual or developmental disability diagnosis. Please call 1-888-325-HOPE (4673) to learn more. If you are on the Innovations Waiver, contact your Care Coordinator.

START (Systemic, Theraputic Assessment, Respite, and Treatment) is a community crisis intervention and prevention program for adults with Intellectual/Developmental Disabilities who experience crisis due to mental health or complex behavioral issues.

TRACK (Therapeutic Respite Addressing Crisis for Kids) serves children ages 5-17 with a diagnosis of Intellectual/Developmental Disabilities who are in behavioral crisis. The service is a safety net to avoid psychiatric hospitalization or emergency room stays. Please call 1-888-325-HOPE (4673) and ask to be connected to the Olmstead Coordinator for referral to this service.

Need help now?

Know where to turn in a crisis.

If you or someone you know is experiencing a behavioral health crisis, call Partners’ Access to Care Department at 1-888-325-HOPE (4673). Staff is available anytime, every day.

Once you are receiving services, your provider is your “First Responder” and gives you contact information so you can reach them anytime in the event of a crisis.

Your Provider works with you to develop a crisis plan that is unique to you. The plan outlines what you and your family and friends are to do if a behavioral health crisis occurs in the future.

Pregnant women who are abusing substances and anyone injecting drugs receive priority scheduling. If you fit these criteria, Partners helps you find an appointment as soon as possible within 48 hours.

Want to learn more?

To learn more about behavioral health services in your community, call Partners at 1-888-325-HOPE (4673) or visit our website at

Partners Behavioral Health Management is a Local Management Entity-Managed Care Organization under contract with the NC Department of Health and Human Services. Partners oversees Medicaid-funded and county-funded mental health, substance use disorder, and intellectual and developmental disability services for individuals. We serve the following counties: Burke, Catawba, Cleveland, Gaston, Iredell, Lincoln, Surry, and Yadkin.